A misconfigured load balancer rule caused elevated response times (avg 420ms vs target 50ms) for API calls originating from US-East for approximately 38 minutes. Voice calls were unaffected. The configuration was rolled back and latency returned to normal levels.
✓ Resolved in 38 min
Apr 12, 2026 · 09:05 UTC
SMS Delivery Delays — EU Region
A downstream carrier partner experienced routing issues affecting outbound SMS delivery in Germany and France for approximately 22 minutes. Messages were queued and delivered in full once the carrier restored routing. No messages were lost.
